Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please email us at hello@shopemilyrose.com and include your order number. If your return is accepted, we’ll send you next steps on how and where to send your package. Items sent back to us without an approved return request will not be accepted, and the customer will be charged for any shipping fees. Emily Rose Boutique reserves the right to refuse a return request based on the condition of the item.

For any questions regarding returns, please contact us at hello@shopemilyrose.com, and we’ll be happy to help!

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item(s) so that we can evaluate the issue and make it right.

We make every effort to ensure the quality of each item before shipping it out. Unfortunately, we cannot accept items that have been damaged (ex: holes, stains), had the tags removed, or appear to have been worn or washed. All items must be in new, clean condition. Emily Rose Boutique reserves the right to refuse a return request based on the condition of the item.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or items marked as Final Sale. Final Sale items include gift cards, bralettes, and any clearance items.

Please contact us at hello@shopemilyrose.com if you have questions or concerns about your specific item(s).

 

Exchanges

The fastest way for us to ensure that you get an item you love is to complete an exchange. Once the exchange request is accepted, Emily Rose Boutique will issue store credit in the form of a gift card for the amount paid. Store credit never expires.

Please note we are unable to offer price adjustments at this time.

 

Refunds

We want you to love what you buy, so we're happy to offer a full refund on all returned items either in the original form of payment or through store credit. Please allow 5-10 business days for your bank or credit card company to process the refund.

While the happiness and satisfaction of our fabulous customers like you are our top priority, we are a small, family-run business and believe in a healthy work-life balance for our team. With that, we fulfill orders as fast as we can and humbly ask for your grace and understanding.

 

For any additional questions, please contact us at hello@shopemilyrose.com, and we’ll be happy to assist you! All questions will be answered in the order they are received. Please allow 48 hours for someone to get back to you.

Thanks for shopping at Emily Rose! xo